Shipping policy

Shipping Policy

Last updated: October 8, 2026

Section 1 – Order Processing Time

Innovative Living Solutions processes all orders within 1–2 business days, excluding weekends and holidays, after the order confirmation email is sent. Orders placed after 2:00 p.m. ET or on weekends begin processing on the next business day.

You will receive a notification once your order has shipped. We fulfill orders through our authorized Canadian distribution centres in Quebec, Ontario, Alberta and British Columbia to support timely delivery.

Section 2 – Domestic Shipping Rates (Canadian Provinces)

The following rates apply to delivery addresses in all ten Canadian provinces (Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec and Saskatchewan), except for the remote and fly-in locations described in Section 5.

  • Orders of $100.00 CAD or more: Free Standard Shipping.
  • Orders under $100.00 CAD: A flat shipping rate of $10.00 CAD will be applied at checkout.

The flat rate and free shipping offer do not apply to Yukon, the Northwest Territories, Nunavut, or remote and fly-in communities. Please see Sections 4 and 5.

Section 3 – Delivery and Transit Estimates

Shipping times depend on the destination's distance from our regional distribution centres. These estimates begin after an order has shipped and are not guaranteed.

  • Major urban centres in Ontario, Quebec, Alberta and British Columbia: 3–5 business days.
  • Atlantic Canada, Manitoba, Saskatchewan and rural areas: 4–7 business days.
  • Territories and remote or fly-in communities: provided with your shipping quote.

Please allow 24–48 hours for tracking information to update after your order has shipped.

Section 4 – Yukon, Northwest Territories and Nunavut

Online checkout is not currently available for delivery addresses in Yukon, the Northwest Territories or Nunavut, because shipping to these regions is priced separately by our carriers and distribution partners.

We are still happy to serve customers in the North. To order, email contact@innovativelivingsolutions.ca with the products you would like and your full delivery address. We will reply within 1–2 business days with a shipping quote and estimated delivery time. Your order will only be placed after you approve the total cost.

Section 5 – Remote and Fly-In Communities in the Provinces

Some communities within the provinces are only reachable by air, seasonal road or barge, or are classified by carriers as remote delivery areas. Additional shipping charges may apply to these locations, and the $10.00 flat rate and free shipping offer may not cover the full cost of delivery.

If your order is going to one of these locations, we will contact you by email before your order ships to let you know the additional shipping cost. You can then choose to:

  • approve the additional charge and have your order shipped, or
  • cancel your order for a full refund, including any shipping you paid.

We will never charge an additional shipping fee without your approval. If you live in a remote or fly-in community, you are welcome to email us before ordering for a shipping quote.

Section 6 – Shipping Carriers and Signature Requirements

For reliable delivery, we use reputable carriers, including Purolator, Canpar, Canada Post, UPS and FedEx.

A signature may be required for select orders. If no one is available to provide a required signature, the carrier will provide instructions for redelivery or pickup.

Section 7 – PO Boxes

We do not ship to PO Boxes. Please provide a valid physical street address during checkout. Orders submitted with a PO Box address may be delayed or cancelled.

Section 8 – Questions

For any shipping questions, contact us at contact@innovativelivingsolutions.ca, Monday to Friday, 9:00 a.m. – 5:00 p.m. ET.