Return and Refund Policy

 Last updated: July 22, 2026

1. Return Timeframe Returns must be requested within 30 days of the invoice date.

2. Authorization Required You must email contact@innovativelivingsolutions.ca to obtain a Return Merchandise Authorization (RMA) number before sending anything back. Unapproved returns will be rejected.

3. Conditions & Return Shipping

• Change of Mind / Non-Defective Returns: Items must be unopened, sealed, and in their original packaging. The customer is responsible for all return shipping costs and must arrange their own return label. Returns must be requested within 30 days of the invoice date.

• Defective or Damaged Items: Defects must be reported within 30 days of the invoice date. Items must include all original components. Innovative Living Solutions will cover return shipping costs and provide a prepaid return shipping label upon approval of your RMA request.

4. Restocking Fee A 20% restocking fee applies to opened, non-defective items that are approved for return.

5. Non-Returnable Items The following items cannot be returned: gift cards, digital software or licenses, perishable goods, digital downloads, opened personal care or hygienic items (e.g., air purifiers with broken filter seals or intimate products), custom-ordered equipment, and items marked as "Final Sale" (unless defective upon arrival).

6. Refund Processing Refunds are processed back to your original payment method within 10 business days of Innovative Living Solutions receiving and inspecting the returned item.

7. Return Address Innovative Living Solutions, 290 Rue Jacques, Laval, QC, H7P 0N8, Canada.